Terms of Service

1. GENERAL INFORMATION

These General Conditions regulate the contractual relationship for the provision of services between HostPro Rentals (hereinafter, "the company") and the users or clients (hereinafter, "the client") who contract any of the services offered.

The company is based in Tenerife, Spain, and offers comprehensive vacation rental management services.

The use of the services offered by the company implies full and unreserved acceptance of each and every provision included in these General Conditions.

2. PURPOSE OF THE CONTRACT

The purpose of the contract is the provision of comprehensive vacation rental management services, which may include, among others:

• Reservation and calendar management
• Guest attention
• Cleaning and maintenance
• Marketing and promotion
• Revenue management

The specific services contracted will be detailed in the particular contract signed between the company and the client.

3. DURATION OF THE CONTRACT

The duration of the contract will be that established in the particular contract signed between the company and the client. Unless otherwise indicated, the contract will have a minimum duration of 6 months, automatically renewing for equal periods if neither party communicates its intention not to renew it at least 30 days before its expiration.

4. PRICE AND PAYMENT METHOD

The price of the services will be that established in the particular contract signed between the company and the client. The prices indicated do not include VAT, which will be applied according to current legislation.

The payment method will be that established in the particular contract, which may be by bank transfer, direct debit, or any other means agreed between the parties.

Late payment will generate default interest as established in Law 3/2004, of December 29, which establishes measures to combat late payment in commercial operations.

5. COMPANY OBLIGATIONS

The company undertakes to:

• Provide the contracted services with due diligence.
• Keep the client informed about the management of their property.
• Provide periodic reports on occupancy, income, and expenses.
• Respect the confidentiality of the information provided by the client.
• Comply with applicable regulations regarding vacation rentals.

6. CLIENT OBLIGATIONS

The client undertakes to:

• Provide truthful information about the property.
• Maintain the property in suitable conditions for rental.
• Pay promptly the amounts corresponding to the contracted services.
• Inform the company of any circumstance that may affect the provision of services.
• Comply with applicable regulations regarding vacation rentals.

7. LIABILITY

The company will not be responsible for damages that may arise from:

• Incorrect or false information provided by the client.
• Misuse of the property by guests.
• Unforeseeable circumstances or force majeure.
• Non-compliance by the client with their obligations.

The client will be responsible for damages that may be caused to the company due to non-compliance with their obligations.

8. TERMINATION OF THE CONTRACT

The contract may be terminated for the following reasons:

• Mutual agreement between the parties.
• Serious breach of obligations by either party.
• End of the duration period without renewal.
• Any other cause established in current legislation.

In case of early termination due to the client, they must pay the company the outstanding amounts until the expected end date of the contract.

9. DATA PROTECTION

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR), and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, the personal data provided by the client will be treated in accordance with the provisions of our Privacy Policy.

10. INTELLECTUAL AND INDUSTRIAL PROPERTY

All contents of the website (including, without limitation, texts, graphics, logos, icons, images, audio files, digital downloads, and software) are the property of the company or its content providers and are protected by national and international intellectual and industrial property laws.

The reproduction, distribution, public communication, and transformation of any element of the website without the express authorization of the company is prohibited.

11. APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by Spanish legislation.

For the resolution of any controversy that may arise in relation to the interpretation or application of these General Conditions, the parties submit to the jurisdiction of the Courts and Tribunals of the city of Santa Cruz de Tenerife, expressly waiving any other jurisdiction that may correspond to them.

12. MODIFICATION OF CONDITIONS

The company reserves the right to modify these General Conditions at any time. The modifications will be published on the website and, where appropriate, communicated to the client by email. If the client continues to use the services after the publication of the modifications, it will be understood that they accept them.